“The shape of engagement has really changed. Take our Facebook live events, for instance. Customers will do a beauty tutorial with us where they can engage with a host directly for a dialogue about the brand,” says Jankowski. (Strategy Online)
Nevertheless, the industry continues to face volatility and is “grappling with challenges, as supply chain woes are impacting paper mills and printing capacity, shipping availability, transportation networks, and costs,” (Global News)
In Canada, retailers say they have not been hit as hard by the shortages, though the national spokesperson for the Retail Council of Canada said she's heard from one retailer that has struggled to keep a steady supply of formula available since 2021. (CBC)
“We own the outdoor industry. We own everything that’s outdoors related in terms of retail in the province of Quebec. It’s an institution in Quebec just like MEC is an institution in the rest of Canada,” said Morisset. (Retail Insider)
Jenny Posthumus, Director of Fire & Flower Cannabis, tells us how to take employee engagement to the next level. Next, Richard Scofield, Président et Chef de la direction at Groupe St-Hubert, talks about critical differentiators in the restaurant and grocery business.
“Instead of getting supplier financing on that product, where we would get 120 days to pay for it, so we’d have an opportunity to sell it, put it in the bank and then pay for the product, now it’s coming on 30-day terms,” Venables said. (BIV)
Today, the hundreds of hats once proudly displayed on styrofoam heads are gently packed away in boxes and stored in a downtown warehouse. Inglada is going to help Biron transition Bibi & Compagnie into an online boutique. (CBC)
“During the pandemic there was much more demand for dealing with anxiety within the family.… They came to us looking for resources, so we tried to fill some gaps for people.” (BIV)
Diane J. Brisebois, President and CEO, Retail Council of Canada added: “With Joydrop, Shashi has been able to cultivate a community that’s fueled by women supporting women. She’s been able to achieve the perfect balance between offering consumers the highest quality products while also sharing stories that may not have otherwise been heard." (MODE)
Join us at the 2022 Excellence in Retailing Awards on May 31st, 2022 to celebrate Shashi Behl. Learn more and register today!
RCC Spotlight: NEW STORE speakers, sessions, and topics!
The RCC STORE 22 line up just keeps getting better! With more speakers, sessions, and specialized topics, this is an event that Canadian retailers can't miss.
Join us on May 31st & June 1st to hear from Canada's greatest retail thought-leaders, world-renowned industry experts, and network with the companies you want to connect with. The main stage and concurrent sessions, networking, and Gala awards will provide the opportunity to learn from and celebrate the innovative minds behind retail's biggest brands.
Vancouver is the first city in Canada to bring in a policy where city restaurants and cafés have to charge 25 cents for every throwaway cup they distribute, however some U.S. cities, such as Berkeley, Calif., have a similar policy. (Vancouver Sun)
"RCC is excited to recognize Paul Wood for his continued success in an ever-changing retail sector. His leadership at Giant Tiger has been outstanding in helping the organization grow roots in communities across Canada. Giant Tiger has achieved continued success by working to help Canadians make every hard-earned dollar work even harder," said Diane J. Brisebois. (Grocery Business)
Join us at the 2022 Excellence in Retailing Awards Gala on May 31st, 2022 to celebrate Paul Wood. Learn more and register today!
Chief Executive Officer Joanne Crevoiserat said shoppers have responded well to gradual price hikes, even younger customers who are willing to pay more for a high-end hand bag or pair of shoes. (CNBC)
"Shoplifting and return fraud is on the rise and professional return fraud is on the rise as well,” according to Rui Rodrigues, with the Retail Council of Canada. (CTV News)
"They have to create excitement, and a 'wow', to get people off the couch and into the store, that requires more creativity" Dana Telsey, CEO of consumer products consultancy Telsey Advisory Group. (CNBC)
Andrew Opie at the British Retail Consortium said: "Sadly, this [enforcement of face coverings] has led to a sharp rise in incidents of violence and abuse against shop workers, which is why it is essential police support the work being done by retailers." (National World)
“Many retailers report sluggish response to activity and erratic spending, and it feels like this is only the start of a tough year for UK shoppers.” (Retail Tech Innovation Hub)
"What we will learn from this store will help inform if we continue to do more of these, but what we're really looking for is the ability to tell a story and to get the feedback from the consumer." (CNBC)
Retailers have been faced with a greater exposure to workplace violence than seen in previous years and many have shared that it continues to get worse. Members reached out to RCC for support with a survey to benchmark and understand best practices for Workplace Violence. We are happy to announce that we have the results of that survey and want to thank all who participated and shared their feedback. Learn more.
From May 6-8, 2022, Leger surveyed eligible Ontario voters about provincial politics in Ontario to understand their voting intentions, impressions of the provincial party leaders, engagement with the 2022 provincial election campaign, perspectives on campaign issues and more. Learn more.
This micro-report breaks down how the metaverse is restructuring eight industries, with original data collected by Wunderman Thompson Data, brand case studies, actionable takeaways and category-specific insights to help brands navigate the future of the metaverse. Read more.
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